Shipping policy

SHIPPING POLICY

Last updated: May 15, 2026

Thank you for shopping with HJones London.

PROCESSING TIME

Orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions, or periods of high demand, processing times may be slightly extended.

SHIPPING RATES & DELIVERY TIMES

United Kingdom

Standard Shipping — £2.99
Estimated delivery: 3–5 business days

Europe

Standard International Shipping — £14.99
Estimated delivery: 5–10 business days

International (AU, CA, US, UAE, CH, HK, JP, KR, MY, NO, NZ, SG, IL)

Standard International Shipping — £23.99
Estimated delivery: 7–14 business days

Delivery times are estimates only and are not guaranteed.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 48 hours for tracking updates to appear.

CUSTOMS & DUTIES

International orders may be subject to customs duties, taxes, or import charges determined by the destination country.

These charges are the responsibility of the customer and are not included in the order total.

HJones London is not responsible for customs delays or additional import fees.

INCORRECT SHIPPING INFORMATION

Please ensure that all shipping information is entered correctly before placing your order.

HJones London is not responsible for orders shipped to incorrectly provided addresses.

DELAYS

We are not responsible for delays caused by couriers, customs clearance procedures, weather conditions, or events outside our control.

FULFILLMENT

Orders are fulfilled and shipped through our trusted fulfillment partners.

CONTACT

For any shipping enquiries, please contact: